Privacy Policy

JellyPickle ("JellyPickle," "we," "us," or "our") provides an AI receptionist software platform that helps businesses answer calls, capture leads, schedule appointments, and automate customer communication. This policy applies to our website, applications, and related services (the "Services"). By using the Services, you agree to the practices described here.

We collect the following categories of information:

• Account information — your name, email address, password, and profile details.
• Business information — your company name, services, hours, locations, pricing, and other details you provide to configure your AI receptionist.
• Customer information provided by users — details about your customers or callers that you or your AI receptionist collect, such as names, phone numbers, and email addresses.
• Call data — call records, summaries, transcripts, recordings (where enabled), duration, and outcomes.
• Appointment information — appointment times, services requested, and related notes.
• Integration data — information accessed through services you choose to connect, such as calendar events or CRM records (see "Third-Party Services").
• Usage analytics — how you interact with the Services, device and log information, and performance data used to keep the platform reliable.

We use the information we collect to:

• Provide and operate the AI receptionist Services;
• Process and schedule appointments and capture leads;
• Improve the reliability, accuracy, and performance of the platform;
• Send notifications and updates about calls, leads, appointments, and your account;
• Provide customer support and respond to your requests;
• Maintain security and prevent fraud or abuse.

To provide the Services, JellyPickle may connect with third-party services that you choose to enable, including:

• Google services (such as Google Calendar);
• Microsoft services (such as Outlook Calendar);
• CRM platforms (such as HubSpot, Salesforce, Zoho, and Pipedrive);
• Communication providers (for voice and messaging);
• Payment providers (for billing and subscriptions).

When you connect an account, we access only the data needed to provide the feature you enabled, and we use it solely to operate that feature on your behalf. Information obtained from Google APIs is used and transferred in accordance with the Google API Services User Data Policy, including its Limited Use requirements. We do not sell your information or your customers' information.

When you choose to connect a Google account, JellyPickle requests only the access needed for the features you enable. For example, connecting Google Calendar allows JellyPickle to check your availability and create or update appointments that your AI receptionist books on your behalf.

JellyPickle's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Specifically, data obtained from Google APIs is:

• Used only to provide and improve the user-facing features you enabled (such as scheduling and availability);
• Not used for advertising;
• Not sold, and not transferred to third parties except to provide or improve those features, to comply with applicable law, or as part of a merger or acquisition, in each case consistent with the Limited Use requirements;
• Not used to train generalized or non-personalized artificial intelligence or machine-learning models;
• Not read by humans unless we have your consent, it is necessary for security or to comply with applicable law, or the data has been aggregated and anonymized for internal operations.

You can disconnect a Google integration at any time from your account's Integrations page, and you may revoke JellyPickle's access through your Google Account permissions.

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, and loss. Connection credentials for integrations are stored encrypted, and access to data is restricted to what is necessary to operate the Services. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it. You may request deletion of your data as described below.

Depending on your location, you may have the right to:

• Access the personal information we hold about you;
• Correct inaccurate or incomplete information;
• Request deletion of your personal information.

To exercise these rights, contact us at the address below. We will respond within a reasonable timeframe and in accordance with applicable law.

If you have questions about this Privacy Policy or our data practices, contact us at leeautomationsco@gmail.com.